“Is this relevant to me?”
“Can I find the right option?”
“Is this the right product?”
“What configuration do I need?”
“Did I choose correctly?”
“Can I complete this clearly?”
“What happens next?”
Representative commerce structure · generic features only; no platform-specific architecture implied.
01 / Customer path as a decision sequence
Problem: A commerce journey crosses several moments of uncertainty; a polished page alone cannot show how a customer progresses.
Decision: Map each stage to the question a customer needs answered before moving on.
Why: The sequence links discovery, selection, cart, checkout, and confirmation without claiming a verified production information architecture.
Tradeoff: This is a journey model, not a complete site map.